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Why Use Managed IT Services

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It's cheaper than options plus your system are looked after by a team of professionals who do this sort of thing every single day

Want some more details?

A Coventry based company called "WidgetsCo" have a Small Business Server 20 PCs, 5 Laptops, 3 printers and a couple of Windows Mobile devices

What does WidgetsCo need to provide high quality IT management for it's systems and staff?

  • A single point of contact for all IT issues (help desk via phone,email, with ticketing capabilites),
  • 24 hours a day 7 days a week monitoring and alerts,
  • Vendor management,
  • Hardware support,
  • Network administration (user account creation, password resets, etc)
  • System Documentation 
  • Staying up-to-date with any new technology that may benefit WidgetCo 
  • Software application support,
  • Backup management,
  • Printer administration,
  • Server Management,
  • Desktop Support,
  • Remote access,
  • Hardware and software procurement?
  • etc, etc, etc!

What options does WidgetCo have to do all of this?

Option 1: Use an existing employee who seems to know about computers to help out with any problems

This will not provide you with many of the above requirements.

The person in question may be great at fixing computers at home, but have they any experience of IT in business?

Imagine a scenario where they spend all day trying to solve an issue with incoming email. They may or may not get it fixed. Any time they have spent doing a job they are not trained for should have been spent doing the job they are trained and paid for.

Effectively, you would be paying a non-IT professional to do the job of a professional. Would you pay a plumber to decorate your office because he does a bit at home?

Option 2: Employ your own IT Professional, or even a whole IT department

Hire all the people you need to provide the service you require. How many people do you think that might be?

As a general rule of thumn you one IT employee is per 40 staff. So, you will need to employ one person to support WidgetsCo. This one person is going to be busy trying to cover desktop support, helpdesk, network support, R&D, etc.

You may think that one person can manage - after all there are only 25 users to look after!

What about when this person is off sick, on holiday, or needs to be looking at two urgent issues at the same time? That person also needs to be well trained in desktop, server, network and hardware support, not forgetting customer facing skills.

This person would need to be quite experienced to manage all of these things on their own

An approximate salary for an Support Enginner in the West Midlands is approximately £25,000 (source: ITJobsWatch) as well as benefits, training and holiday cover. This is just for a support engineer, the price would go up even more if they had previous management experience

Option 3: Use an IT support company, when you have a problem pay them by the hour to come in and fix it.

The IT company will only get paid when you have a problem, does this encourage them to fix the root cause of any specific issue? Are they preventing problems before they occur?

Many problems may actually be preventable with proactive maintenance but by waiting for problems to occur you are letting your IT systems degrade and when you find it impacts your business you have to pay for a quick fix. When your system are down your not just paying the engineer. Your business islosing money as your employees can't function at full capacity. You could be paying twice as much when you have a problem.For all this money you get ad-hoc support. What about all the things we mentioned previously?

When your paying by the hour it's difficult to put a price on what this is going to cost over a year, and that makes budgeting tough

The other downside to this method is that your staff become scared to ask for help as they are worried about incurring charges. They'll either "put up" with the problem hoping it'll be ok but ultimately it'll impact their productivity or the problem will just get worse and worse until it has be fixed which might even cost more

 

Option 4: Use a managed IT service

With a managed service agreement you would pay a fixed fee for your IT support. This makes budgeting for support easier. The fixed fee would be a fraction of the cost needed to employ your own IT team and in the long term will be more cost effective than pay as you go support due to it's pro-active nature.

A managed service company makes more money the fewer problems you have so it's in their interests to keep your systems running at their best

You get all the areas mentioned at the beginging and more because as a dedicated IT company they'll offer more services than an in-house IT team could ever provide

 

Solution

Which option sounds best to you? 

If you like the sound of a managed IT service contact IBIT Solutions, we'd love to hear from you

 

 

Website Launch

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Welcome to the new IBIT Solutions website!

This is the fourth revision of the site and brings in a more modern look along with a content mangament system.

This will allow us to update the site much more easily. We're hoping some of the content we're adding will make the site a useful resource instead of just contact information

All of the security alerts we sent out to our clients will be archived here and our about to be released newsletter which will be full of useful tips and advice will also be stored here for future reference

So please bear with us while we kick the tyres and make sure all the content is polished!

 

If you'd like to talk about how our Internet services can help you get in touch

 

New Website

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The construction of the new IBIT website is well underway!

 

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